FREQUENTLY ASKED QUESTIONS

QUESTION: I did not receive my license key

ANSWER: Sometimes it happens due to email functionality issues. Please, send us a short message to support@cybergenic.co

QUESTION: I have downloaded a file. I don't see it in my Downloads folder.

ANSWER: When you download a file it downloadeds into virtual folder. To get a direct access to virtual folder and files is by clicking "Open virtual folder" button in Shade. For instance address of the folder may look like C:\Shade\{82E56703-35A4-46B3-9459-A0C99BB01A63}\C\Users\user\Downloads.

Also you may notice that once you downloaded a file and tried to access downloads folder ( for example in Firefox by pressing "arrow down" button on control panel), Shade would ask you if you want downloaded file to be moved to "real" file system. This offer appears in a balloon in tray menu. This offer will look like "file.exe was downloaded form the Internet into virtual folder, click this balloon to move the file to real file system". These baloons can be turned off by default in Windows 10.

QUESTION: How can I uninstall Shade?

ANSWER: Please, look for "Cybergenic Security Center" in Add/Remove Program in Control Panel.

QUESTION: What is a "Click on the Left" button?

ANSWER: Soon there will be other buttons with other Cybergenic products. Shade is just a plugin to our platform that allows to create other security-related products. To learn more about the platform click here

KNOWLEDGE BASE

SYSTEM REQUIREMENTS

Operating System: Windows Vista SP2 x32/x64; Windows 7 x32/x64; Windows 8 x32/x64; Windows 8.1 x32/x64; Windows 10 x32/x64

CPU: 1GHz

RAM: 2GB

HOW TO USE SHADE

  1. Install the program on your PC.

  2. Open SHADE and Drag&Drop your browser  or other application shortcut into the SHADE window.

  3. Run your browser like you did before, using the shortcut.

  4. Downloaded files pick up at virtual Shade Folder.